Note that I had to ask Delta to credit the flight to my account. The smiling, solicitous flight attendants serving premium economy were happy to explain the seat controls and the entertainment system. We bought a cheap one-way ticket from New York LaGuardia (LGA) to London Gatwick (LGW) via Toronto Pearson (YYZ) for $557.09 (£431), a very good deal for a true premium economy across the Atlantic. On a business-class ticket, this would have been a subpar lounge experience, especially because of a minimally stocked self-service bar, but on a premium economy fare, it was nice to have. The 28-seat premium economy cabin on WestJet’s 787s is directly behind business and ahead of a large galley and restroom area separating it from economy. That's $750 toward travel when you redeem through Chase Ultimate Rewards®. Possibly aided by proverbial Canadian politeness, boarding began and ended right on time. Please view our advertising policy page for more information. The supplied headphones worked just fine in stereo, despite having just a single standard jack in a two-prong outlet. “Good morning, I’m First Officer Tom,” the voice came on the P.A., telling us we could stretch our legs one last time. The tray table extended smoothly from the other armrest, right under the electronic dimming controls peculiar to 787 windows, with the pull of a small lever that eliminated the need to fish awkwardly for a handhold. Just half an hour after wheels up, dinner was served on trays made of a grippy plastic that helped keep things in place during a spell of mild turbulence. WestJet premium economy tickets don’t give you access to a lounge, and the airline doesn’t have proprietary lounges — it’s currently building its first one in Calgary — but I could access the Premium Plaza lounge in Terminal 3 as a Priority Pass member. Does WestJet’s premium economy — marketed simply as Premium (or Privilège in French) — prove as good as its biz class? The WestJet Dreamliner features 320 seats in three cabins: Business, Premium and Economy, all of which contain a high-level of comfort. We have flown WestJet now in every class of service, and every time has been a positive experience, including in coach. Forty-five minutes later, we touched down smoothly, with reverse thrust kicking up a small storm on the wet runway. With such chop-chop service delivered with a smiling attitude, I didn’t really care that the cheese tray I’d just had was middling. While many airlines use the entire space between doors one and two on the 787-9 for business class, WestJet squeezes both business and premium economy in that space, and then the rest of the plane is economy. I suspected I was not the only one thinking of flying WestJet’s Premium class again. WestJet has a good inflight-entertainment system on the 787s, presented on a large, pivoting 13.5-inch touchscreen and with headphones providing decent sound quality. I’d caught a glimpse of it hours earlier, as I arrived from LGA in the rain and the 787 was being cleaned and unloaded from its previous flight. “Good morning, I’m First Officer Tom,” the voice came on the P.A., telling us we could stretch our legs one last time. Either $5 or 5% of the amount of each transfer, whichever is greater. The delivery of WestJet’s first Boeing 787-9 Dreamliner in mid-January marked an exciting new chapter for the Calgary-based carrier. Almost unheard of! (Because the fare did not include lounge access, we haven’t factored it into our score.). WestJet clearly prefers the former; the staffed desks were well behind the kiosks, and fewer than you’d expect to find, as if the airline had wanted to discourage people from using them. Seat map Boeing 787-9 Dreamliner “WestJet”. For an explanation of our Advertising Policy, visit this page. We may receive compensation when you click on links to those products. Upgraded food and service and a better ground experience should also be part of what you get with a premium economy ticket, although many airlines are still not good at differentiating the service part. It had not shown up automatically, even though my SkyMiles account number was attached to the booking and also appeared on my boarding pass. The IFE was intuitive to navigate either with the touchscreen or the remote, and the favorites function was a handy place to store things you might want to watch without diving deep into menus every time. It was an example of what dinner and breakfast should be on a six-hour eastbound flight across the Atlantic: uncomplicated good food served fast, but not in a rushed manner — and maximizing time to sleep. If I had wanted to check in at the airport, I could have used a self-check-in kiosk, affixing my own tags to any checked luggage and then dropping it off myself, or I could have gone to a classic check-in desk. If redeeming points to fly WestJet, your options are limited to WestJet’s own WestJet Rewards or to Delta’s SkyMiles. The design was created by London-based PriestmanGoode and draws on Canadian themes. Cabin crews can really make or break a flight for passengers, and that’s true for economy class, too, premium or otherwise. Please view our advertising policy page for more information. You can walk back and fill up anytime during the flight. Economy. WestJet got the meal-service flow perfectly right on this flight. Passengers were seated and waiting for their boarding zone to be called. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). And, depending on the airline, it’s not just coach with extra legroom, it’s a whole separate cabin and class of service, with different seats. There are 16 seats in business and 276 in economy. Hot towels were distributed and picked up about 10 minutes before pushing back from the gate, and we were airborne on schedule at 10:20 p.m. BACKGROUND Formerly a low-cost carrier, Canada’s Westjet has been moving into the full-service market. The service flow meant we got almost three hours to sleep, uninterrupted by any announcements from the crew, before lights came back on at half power. We’d get a late snack and breakfast, she said, adding she’d be back in a few minutes to take our breakfast orders. The latter are worth $47, by our valuations. The premium economy cabin comprised four rows (numbered five to eight) in a 2-3-2 configuration (A-C, D-E-F, K-H). The foul weather outside couldn’t dampen the spirits in the cabin; we had just crossed the Atlantic in the hands of a nice crew, aboard a beautiful new airplane, in pretty good seats. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). (On his review flight in WestJet’s biz class, Nick found the internet connection reliable and the prices fair.). The blue exhaust cones of the engines, not yet discolored by use, marked it as a very new jet. *Bonus value is an estimated value calculated by TPG and not the card issuer. (Because the fare did not include lounge access, we haven’t factored it into our score.). Between my incoming flight from LGA and the 9:50 p.m. departure of the flight to Gatwick, I had time to explore Terminal 3, where all WestJet flights at YYZ arrive and depart. 16 Business Class in a 1-2-1 direct-aisle access configuration. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. Possibly aided by proverbial Canadian politeness, boarding began and ended right on time. Sadly, a few issues – not all of … A RED VENTURES COMPANY. The smiling, solicitous flight attendants serving premium economy were happy to explain the seat controls and the entertainment system. Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. I would have had plenty to watch on a flight twice as long. With our state-of-the-art Boeing 787 Dreamliner, you’re in for an exceptional experience on board. The service flow meant we got almost three hours to sleep, uninterrupted by any announcements from the crew, before lights came back on at half power. Forty-five minutes later, we touched down smoothly, with reverse thrust kicking up a small storm on the wet runway. Just 25 minutes later, the crew took the trays, and after 10 more minutes turned off the cabin lights. Flight WS3 was operated that day by a 787 with the registration C-GURP, identifying it as the second delivered to the airline. However, I was unable to connect to the satellite internet on two different devices, even though both devices indicated that I had connected to the network. I would like to subscribe to The Points Guy newsletters and special email promotions. It was quiet, had plenty of room to sit and a perfectly good buffet — the jerk chicken was, in fact, excellent — plus fast Wi-Fi. Overlooking the business class seat on WestJet’s 787-9 (Photo: WestJet) Additionally, a small premium economy cabin will also be outfitted on the aircraft to feature 28 seats across four rows. Product links are provided on a non-advised basis. It was quiet, had plenty of room to sit and a perfectly good buffet — the jerk chicken was, in fact, excellent — plus fast Wi-Fi. Get 25% more value when you redeem for travel through Chase Ultimate Rewards®. We bought a cheap one-way ticket from New York LaGuardia (LGA) to London Gatwick (LGW) via Toronto Pearson (YYZ) for $557.09, a very good deal for a true premium economy across the Atlantic. Take a look around our #WestJet787 Premium Economy Class. View our latest valuations here. This is a much-needed update to WestJet’s Premium Economy offering, however, it is not enough to push me over the top with their initial sticker price. Best seats in the plane. Take away the distinctly Canadian touches, like the Tim Hortons coffee shops and the bilingual signage, and T3 at YYZ could be an airport terminal anywhere. This post contains references to products from one or more of our advertisers. The foul weather outside couldn’t dampen the spirits in the cabin; we had just crossed the Atlantic in the hands of a nice crew, aboard a beautiful new airplane, in pretty good seats. WestJet calls this “the ideal combination of comfort, value and guest service including a separate cabin, elevated meal service and signature welcome perks featuring sparkling wine and an amenity case”. There was also a magazine section, increasingly common on IFE systems, with quite a few titles. The Premium Plaza, one of the two at YYZ, isn’t a top-notch lounge, but on this visit did its job well enough. The 28-seat premium economy cabin on WestJet’s 787s is directly behind business and ahead of a large galley and restroom area separating it from economy. The Points Guy UK is a trading name of Red Ventures Services Ltd, registered in England and Wales No. I found the two dedicated bathrooms spotless and stocked with toiletries by Canada-based Rocky Mountain Soap. The buttons were between the stowed remote control and the storage cubby, the latter a perfect place for glasses, phones, tablets and other small objects. More and more airlines are offering true premium economy on long-haul flights. All the essentials, minus a toothbrush/toothpaste combo. More and more airlines are offering true premium economy on long-haul flights. If I had wanted to check in at the airport, I could have used a self-check-in kiosk, affixing my own tags to any checked luggage and then dropping it off myself, or I could have gone to a classic check-in desk. Between my incoming flight from LGA and the 9:50 p.m. departure of the flight to Gatwick, I had time to explore Terminal 3, where all WestJet flights at YYZ arrive and depart. A look into WestJet’s 737 Premium Cabin The WestJet Premium fare … It was an example of what dinner and breakfast should be on a six-hour eastbound flight across the Atlantic: uncomplicated good food served fast, but not in a rushed manner — and maximizing time to sleep. When I showed up at the gate at 8:50 p.m., just before the announced start of boarding, nobody was hogging the boarding lanes. Join us on a tour through the cabin of our brand new 787 #Dreamliner. The bulkheads behind the Business Class and Premium Economy cabins feature stylized WestJet … The Points Guy will not sell your email. That adds to the feeling of coziness and exclusivity — you can’t see, or hear, coach class. WestJet has a good inflight-entertainment system on the 787s, presented on a large, pivoting 13.5-inch touchscreen and with headphones providing decent sound quality. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered. And you also get two dedicated bathrooms, not shared with coach. There is no floor … Among the airlines introducing premium economy between North America and Europe is WestJet, the second-biggest airline in Canada and a close Delta partner, which is making an ambitious move to expand into long-haul flying with a fleet of brand-new Boeing 787s. For passengers who want to earn SkyMiles, flights in premium economy on WestJet planes not booked on Delta.com earn 100% of miles flown as Delta Medallion Qualification Miles and 20% of miles flown as Medallion Qualification Dollars. Also a nice throwback, but to the early 2010s: finding “Angry Birds World Tour” in the games section, a pleasure to play on the crisp, sensitive touchscreen. Almost unheard of! But there were employees hovering about the kiosks, ready to help, and I didn’t see anybody struggling to use the self-check-in process. On every flight enjoy exclusive Canadian and globally inspired menu choices served on custom-designed dining ware, and it’s all included in your Premium fare. There are 3 cabins with 16 Business, followed by 28 Premium and … This site does not include all credit card companies or all available credit card offers. The seatback in front contained the usual literature, including the airline’s own not terribly exciting onboard magazine, plus headphones and an amenity kit. It featured a height-adjustable headrest, with wings that cradled my head in place and actually stayed put. Fly WestJet's inaugural Boeing 787-9 Dreamliner flight from Toronto (YYZ) to Calgary (YYC) in Premium Class. This year it stepped that up with the delivery of four B787-9s, scheduled for daily Toronto-Gatwick flights year round, as well as … Please view our advertising policy page for more information. This was premium economy done right, and the service was a big part of that. WestJet premium economy tickets don’t give you access to a lounge, and the airline doesn’t have proprietary lounges — it’s currently building its first one in Calgary — but I could access the Premium Plaza lounge in Terminal 3 as a Priority Pass member. Qantas touts its Boeing 787-9 Dreamliner premium economy seat as 'revolutionary' and a world champion in the better-than-economy stakes. WestJet 787 Dreamliner seats a total of 320 passengers. Sitting in 6K confirmed the positive impression. See WestJet's beautiful new … © 2021 THE POINTS GUY, LLC. Fly in a spacious pod on our 787 Dreamliner. At boarding, pillows and blankets were waiting on each premium economy seat. However, I was unable to connect to the satellite internet on two different devices, even though both devices indicated that I had connected to the network. Not a bad breakfast, if nothing fancy, and a good way to start the day after an early-morning landing. 28 Premium Economy in the de-rigeur 2-3-2 and 38″ of pitch. 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